BPOs can actually hurt your bottom line
By not leveraging future-thinking automations and solutions, you’re actually spending more money on CS than you need to while providing a worse customer experience.
vs
BPO
A true partner and extension of your team with brand-aligned goals & incentives
Best in class, extensively trained talent
Affordable pricing & strong agent-incentive structure to reduce turnover
Forward-thinking approach, leveraging AI-based automations and tech advancements
Margin compatible via win-win pricing model
Expensive, overpriced, misaligned with brand goals & incentives
Archaic approach, resistance to new tech & AI maximizes BPO revenue stream while hurting brand margin
Margin impacting, requires 70%+ gross margin
Unpredictable talent quality, lack of training
Expensive pricing & underpaid agents leading to poor performance and high turnover
Embedded CS
Tech and automation first, limiting the agents you need
Implementation of AI-based automation systems
Reduction in required agents to isolate focus on high-touch tickets
On-going KPI focused program optimization
Rigorous 5-step interview process
Admin “Rosie’s”
Your right-hand for all admin tasks
Wide range of talent, from VAs to Ops Associates to Project Coordinators
Top-tier international talent
Rigorous 5-step interview process
OPS Expansion
Strategic support across increasingly complex environments
From retail-focused brands to health-tech startups to litigation firms. No challenge is too big or small.
Back-office task management
From PO creation to sales operations to worker’s compensation processing.
Institutionally supported program optimization for your unique needs
Rigorous 5-step interview process
Strategic Eng & Data
Hire $200K quality engineers at junior developer prices
Experienced data analysts, scientists, and architects for your unique needs
Embedded optimization your data and engineering architecture and insights
Vast network of top tier international talent to enable your entire org to scale faster and more profitably
Rigorous 5-step interview process
Hear from Actual Users
Value Over Everything
“I always say my two favorite things in life are Chipotle and Cxatalyze, because the value I get from both are so much higher than the cost”
Steven
Ops Director | Soludos
True Growth Partners
“I’ve worked with the Cxatalyze team to build out custom modeling and data infrastructure for multiple DTC brands. The team was by far the most technically knowledgable of any external partners I’ve worked with.
Priya
Fractional VP, Growth
The Best Ops Support
“We hired Albert from Cxatalyze to catalogue our intake process. His notion skills were incredible… we call him the Notion Ninja internally”
Brandon
Ops Manager | Kotlar Hernandez & Cohen
Game-Changing Talent
“We worked with another BPO before moving to Cxatalyze. It’s not apples and oranges. It’s apples and vegemite. The Cxatalyze talent was world’s better and they were actual Gorgias experts.”
Mackenzie
Head of Ops | Biom
Instant Impact
“The Cxatalyze team has been fantastic. Jon – our agent – picks up concepts lightning fast and has worked wonders with our customers. I wouldn’t recommend any other group to work with you for customer service”
Mason
Head of Ops | Recess Pickleball
Saved early adopters $14K in monthly costs!
Through optimized macros and automations, we were able to reduce the monthly cost of customer service from $18K to $4K monthly. A huge impact to this brands contribution margin!
Implemented 20+ front-facing automations, auto-close flows, and AI-based help desk recommendations.
Decreased agent fees through headcount reduction and associated salary costs by 30%
Decreased overall cost per ticket by 18% through automation, headcount optimization, and elimination of unnecessary fees
